Frequently Asked Questions

Should you have any additional questions, please do not hesitate to contact us.

  • Delivery & Shipping
  • Returns & Refunds
  • Orders
  • Payments
  • Privacy & Security
  • Website & Cookies
  • General Information

We currently ship throughout the United States, Brazil, and select European countries.

Orders are typically processed within 1–3 business days. Delivery times vary depending on the destination and shipping method selected at checkout.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

We offer complimentary shipping on qualifying orders. Shipping promotions may vary throughout the year.

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer.

We accept returns within 15 days of delivery. Items must be unworn, unwashed, and returned in their original condition with tags attached.

Please contact us at Support@sette.co with your order number and reason for return.

Once your return has been received and approved, refunds are typically processed within 5–10 business days.

Yes. We offer size exchanges within 15 days of delivery, subject to product availability. Items must be unworn, unwashed, and returned in their original condition with tags attached.

Please contact us at Support@sette.co with your order number and the size you would like to exchange for. Once we receive and inspect your return, we will ship the replacement size if available

If your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible.

Please email Support@sette.co immediately. We can only update addresses before an order has been shipped.

Please allow up to 24 hours after the carrier marks the package as delivered. If you still cannot locate your order, contact us and we will assist you.

You can track your order using the tracking number provided in your shipping confirmation email.

We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout.

Yes. All payments are processed through secure, encrypted payment providers.

Installment payment options may be available depending on your location and payment provider.

We only collect information necessary to process orders, provide customer support, improve our services, and communicate with you regarding your purchases or newsletter subscriptions.

We do not sell or share your personal information with third parties except when required to fulfill services such as payment processing, shipping, or when required by law.

Every marketing email includes an unsubscribe link. You may opt out at any time.

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

Yes. Like most websites, we use cookies to improve functionality, remember preferences, and enhance your shopping experience

Yes. Most browsers allow you to manage or disable cookies through their settings. Please note that disabling cookies may affect certain website features.

We may use trusted third-party services for analytics, performance monitoring, and marketing purposes.

Sette is a tennis-inspired ready-to-wear brand that transforms the traditions, elegance, and culture surrounding the court into elevated fashion for women.

Not at all. Sette is designed for women who love the world beyond the court just as much as the game itself.

For any questions, please email us at Support@sette.co.

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